SHIPPING POLICY
PAYMENT METHODS
We accept Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, Bancontact, and iDEAL. Sorry, we do not accept PayPal, Money Orders, or C.O.D.’s for online orders.
SHIPPING METHODS
We offer ground and express shipment options via USPS. Please reference the breakout of the Shipping Region and available shipping methods.
| Shipping Region | Shipping Methods (USPS ONLY) |
|---|---|
| USA | First Class Mail Ground Advantage Priority Mail USPS Priority Mail Express |
| Canada | First Class Package International Priority Mail Priority Mail Express International |
| Ireland and United Kingdom | First Class Package International Priority Mail Priority Mail Express International |
| Rest of the World | First Class Package International Priority Mail Priority Mail Express International |
We can ship to a PO Box and an APO/FPO address if you select USPS Priority Mail. Your entire order must ship to one address. If any items are on backorder, the order will be held so it can ship complete. Please allow 1 business day for your order to process prior to shipping.
USPS Priority Mail Shipments: Orders shipped USPS Priority Mail are typically delivered within 5 to 7 business days from shipping date. No orders are processed on weekends or major holidays.
USPS International Shipments: Orders shipped USPS International are typically delivered within 10-14 business days, however, there could be delays due to
SHIPPING CHARGES
Shipping charges will be displayed at checkout. The charges are based on the shipping method selected, your location and the weight/dimensions of your selected items.
TRACK YOUR ORDER
You will be provided with a tracking number by email once your order ships.
However, the First Class Package International shipping option does not provide the ability to track your package once it leaves the United States. If you want to be able to track your package through delivery, please select Priority Mail International or Priority Mail Express International as your shipping method.
SALES TAX
All orders shipped will be subject to applicable sales tax in accordance with State law.
INTERNATIONAL ORDERS
In order to receive your package, you may be required to pay the carrier for any duties &/or taxes owed.
Proper No. Twelve items can be shipped to the following countries: US, UK, Canada, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Spain, Sweden & Switzerland.
First Class International does not provide the ability to track your package once it leaves the United States. If you want to be able to track your package through delivery, please select Priority Mail International or Priority Mail Express as your shipping methods.
UNDELIVERABLE ORDERS
We will ship your package to the address you provide at checkout. In the event that an order is returned to us as undeliverable, we will send you an email notifying you of the return and will issue a refund for the order, less shipping charges and return fees.
CANCELING OR MAKING CHANGES TO AN ORDER
Thank you for placing an order with Proper No. Twelve. Please review your order carefully before finalizing and placing your order. Once your order is placed, we are unable to guarantee changes can be made before it is processed and shipped the next business day. You can request changes by emailing customer care at info@properwhiskey.com, from the same email used to place your order, noting your order number in the subject line. We will confirm if we can accommodate the request by email.
RETURN POLICY
You may return any new, unopened items within 30 days of delivery for a refund of the purchase price. If the return is a result of our error, we will cover the shipping cost by providing a return shipping label to return the item to our warehouse and send a replacement item. If the return is a result of the item arriving damaged, we will cover the cost to return the item to our warehouse by providing a return shipping label and send a replacement item. Otherwise, shipping costs cannot be refunded. To request a refund, please contact the customer care department by email at info@properwhiskey.com.
LOST OR MISROUTED PARCELS
We will not be held liable to any lost or misrouted parcels. Please ensure that all the “Ship To” information you have provided us with is correct, before submitting your order, to prevent losses in mail or other delivery mishaps from happening.
