Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org - please include your Order # in the subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Unless we provide a pre-paid shipping label, customers are responsible for all the fees incurred for any returning items. These return items remain the responsibility of the customer until it is received by our team. Due to this, we recommend using trackable shipping methods and providing us with the return tracking information.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will do our best to ship all orders out in a timely manner. Typically, orders will ship within 48 business hours. However, there may be exceptions due to holidays, inclement weather or further delays due to COVID-19. We greatly appreciate your patience and support for Proper No. Twelve.