Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@properwhiskey.com - please include your Order # in the subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note: Unless we provide a pre-paid shipping label, customers are responsible for all the fees incurred for any returning items. These return items remain the responsibility of the customer until it is received by our team. Due to this, we recommend using trackable shipping methods and providing us with the return tracking information.

You can always contact us for any return question at info@properwhiskey.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International Orders
In order to receive your package, you may be required to pay the carrier for any duties &/or taxes owed.

First Class International does not provide the ability to track your package once it leaves the United States. If you want to be able to track your package through delivery, please select Priority Mail International as your shipping method.

Undeliverable Orders
We will ship your package to the address you provide at checkout. In the event that an order is returned to us as undeliverable, we will send you an email notifying you of the return and will issue a refund for the order, less shipping charges and return fees.

Cancelling or Making Changes to an Order
Orders will be processed and shipped the next business day, and therefore it is usually not possible to cancel or make any changes to orders before they ship. You can request changes by emailing customer care at info@properwhiskey.com, noting your order number in the subject line. We will confirm if we can accommodate requests by email.

Lost or Misrouted Parcels
We will not be held liable to any lost or misrouted parcels. Please ensure that all the “Ship To” information you have provided us with is correct, before submitting your order, to prevent losses in mail or other delivery mishaps from happening.

Shipping Policy

We will do our best to ship all orders out in a timely manner. Typically, orders will ship within 48 business hours. However, there may be exceptions due to holidays, inclement weather or further delays due to COVID-19. We greatly appreciate your patience and support for Proper No. Twelve.